bn88 Privacy Policy
At bn88, protecting your personal information is very important to us. This policy explains how your information is collected, what it is used for, and how it is kept secure.
Introduction and Scope
This privacy policy applies to the website bn88-bet.cam operated by bn88 and all services under it. This policy has been prepared for users residing in Bangladesh and is consistent with the data protection guidelines applicable in Bangladesh.
By creating an account at bn88 or using any of our services, you are considered to have agreed to the terms of this privacy policy. Reading our Terms and Conditions alongside this privacy policy will give you a complete understanding of the terms governing our services.
If you disagree with any part of this policy, you are requested to refrain from using our services. For any questions, please contact our support team.
What Information We Collect
2.1 Information You Provide Directly
When you register at bn88, make a deposit, or contact us, you voluntarily provide certain information. This information includes:
- Full name and date of birth (for age verification; all casino and betting activities are for users aged 21 and above)
- Email address and mobile number
- Identity verification documents (national ID card or passport details)
- bKash, Nagad, Rocket, or Upay mobile wallet number (for transactions)
- Username and password (stored in encrypted form)
- Messages and information provided when contacting us for support
2.2 Information Collected Automatically
While you use our platform, some information is collected automatically. This includes:
- IP address and Device ID
- Browser type and operating system information
- Website browsing history (via cookies)
- Game session data, betting history, and transaction records
- Login time and session duration
- Referral source (where you came from before visiting our site)
2.3 Information Received from Third Parties
In some cases, information may also be obtained from approved third parties for payment processing or identity verification. This collection always takes place through secure and controlled methods and is used solely for the purpose of confirming identity.
Purpose of Using Information
bn88 uses your information only for specific and legitimate purposes. The main purposes for using your information are listed below:
| Purpose | Description |
|---|---|
| Account Management | Handling registration, login verification, password recovery, and ensuring account security. |
| Transaction Processing | Successfully completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay. |
| Identity Verification | Confirming age (compliance with the 21+ requirement) and preventing fraud. |
| Customer Support | Providing effective assistance via 24/7 live chat and email to resolve your issues. |
| Platform Improvement | Analysing user experience to improve site performance and game selection. |
| Bonuses and Promotions | Correctly applying eligible bonuses and offers, and preventing fraudulent claims. |
| Security Monitoring | Detecting unusual activity on accounts to keep your funds secure. |
| Legal Obligations | Maintaining required records and providing information to relevant authorities in accordance with applicable law. |
Policy on Disclosure and Sharing of Information
4.1 Sharing Information with Third Parties
bn88 never sells your personal information to third parties. However, limited information may be shared in the following specific circumstances:
- Payment service providers: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay.
- Technology partners: Information may be shared with selected service providers for server management, data analysis, or security services.
- Legal requirements: Information may be provided in response to a court order or a lawful request from a government authority.
- Fraud prevention: Information may be provided to relevant authorities when required to assist in criminal investigations.
4.2 Game Software Providers
Our game software providers — including Evolution, Pragmatic Play Live, JILI, and PG Soft — may process game logs and session data. However, they can only see information related to gaming activity and do not have access to your full personal profile.
4.3 International Data Transfers
In some cases, your information may be stored on servers located outside Bangladesh. Such transfers always use secure encryption methods, and the receiving party is required to maintain standards equivalent to this privacy policy.
Cookies and Tracking Technology
5.1 Use of Cookies
bn88 uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help our platform remember your preferences and keep sessions secure.
The cookies we use:
- Essential cookies: Required to maintain login sessions and security verification — these cannot be disabled.
- Functional cookies: Remember your language, theme, or other preferences.
- Analytical cookies: Collect information to understand traffic patterns and user behaviour.
- Advertising cookies: Used to display relevant offers based on your interests.
5.2 Cookie Controls
You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies will disrupt core functions such as login and payments. Disabling analytical or advertising cookies will not affect your use of the main services on the site.
Data Security Measures
6.1 Technical Security
bn88 uses industry-standard technology to protect your information. Our security infrastructure includes:
- SSL (Secure Socket Layer) encryption — all data exchanged between your browser and our servers is encrypted
- Advanced firewall and intrusion detection systems
- Password hashing — your password is not stored directly; only an encrypted hash is kept
- OTP-based two-step verification
- Regular security audits and vulnerability testing
6.2 Administrative Security
Alongside technical measures, we also ensure data security at the administrative level. Only specific, authorised staff have access to user information, and all their activity is logged. All staff are bound by confidentiality agreements.
6.3 Response to a Data Breach
Should a data security breach occur for any reason, we will notify affected users at their registered email as quickly as possible and take immediate steps to limit the damage. Your own role in data security is also important — never share your password with anyone.
Data Retention Period
bn88 retains your information only for as long as necessary. The retention policy for different types of information is outlined below:
- Account information: Retained while the account is active and, after closure, for a set period as required by legal obligations.
- Transaction records: Retained for an extended period in accordance with financial record-keeping requirements.
- Gaming history: Retained for sufficient time to handle dispute resolution and audits.
- Support conversations: Retained for a limited period for analysis to improve service quality.
- Cookies and session data: Session cookies are deleted when the browser is closed; persistent cookies remain until their set expiry.
Upon receiving an account closure request, we will arrange to delete your information as quickly as possible; however, some information may need to be retained for a specific period due to legal obligations.
Your Data Rights
Every user registered at bn88 holds the following rights regarding their personal information:
Right to Access
You have the right to know what information we hold about you. Contact us via live chat and we will provide full details.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected. This can be done through account settings or via support.
Right to Erasure
You can request deletion of information that is no longer required beyond legal obligations. This process begins after account closure.
Right to Restrict Processing
In certain circumstances, you can object to or request restriction of the processing of your information.
8.1 How to Exercise Your Rights
To exercise any of the above rights, contact our 24/7 live chat support or reach us by email. We will process your request as quickly as possible. Requests will only be acted upon after identity verification.
To learn more about playing responsibly at bn88 and keeping your information secure, read our Responsible Gaming Guidelines, which contain detailed information on account protection.
Protection of Minors' Information
All services at bn88 are for users aged 21 and above only. We do not knowingly collect personal information from any minor. Age is verified at the time of registration and confirmed through identity documents.
If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted. If guardians have any concerns, please contact our support.
Policy Updates and Contact
10.1 Policy Updates
bn88 reserves the right to update this privacy policy from time to time. The policy may change due to changes in the scope of services, legal requirements, or security improvements. For significant changes, we will post a notice on the main page of the site and inform you via your registered email.
Continuing to use our services after an updated policy is published will be taken as your agreement to the new policy. You can find answers to common privacy-related questions in our FAQ section.
Privacy Contact
Learn More About Us
Visit our About Us page to learn more about how bn88 operates, our values, and our commitments. It provides a full picture of how we run a secure and responsible platform.
This Privacy Policy works together with bn88's Terms and Conditions. It is recommended to read both documents.